1. Order Acceptance
All online orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for reasons including product availability, pricing errors, or suspected fraudulent activity.
2. Pricing & Payments
• All prices are listed in USD and may be updated without prior notice.
• Taxes and applicable fees will be added at checkout.
• Payment must be completed at the time of ordering.
• Accepted payment methods include: Cash, CashApp ($gladdenempire), Stripe, and Square.
3. Order Changes & Cancellations
• Once an order is submitted, changes may not be guaranteed.
• Cancellation requests must be made immediately after placing the order.
• Orders already prepared or in progress cannot be canceled or refunded.
4. Pickup Times
• Pickup times are estimates and may vary based on order volume, weather, or operational delays.
• Customers are responsible for picking up their orders at the selected time and location.
5. No‑Show Policy
Orders not picked up within 30 minutes of the scheduled time may be discarded for food safety reasons.
No refunds will be issued for no‑show orders.
6. Food Allergies & Dietary Restrictions
We do our best to accommodate dietary needs; however, we cannot guarantee an allergen‑free environment.
Customers with severe allergies should contact us before placing an order.
7. Refunds & Returns
Due to the nature of prepared food:
• All sales are final.
• Refunds are only issued if an item is missing or incorrect.
• Concerns must be reported at the time of pickup.
8. Menu Availability
Menu items may change based on ingredient availability.
We reserve the right to modify or discontinue items without notice.
9. Customer Responsibility
Customers must ensure all order details (items, pickup time, contact info) are correct before submitting.
We are not responsible for errors caused by incorrect customer information.
10. Website & App Use
By using our online ordering system, you agree not to misuse the platform, attempt unauthorized access, or engage in any activity that disrupts service.
11. Privacy
Customer information is used solely for order processing and communication.
We do not sell or share personal information with third parties.
12. Contact
For questions or issues with your order, please contact us directly at the time of pickup.